Terms & Conditions

The following terms and conditions of use (the “Terms and Conditions”) govern your use of the website www.noevalleywineandspirits.com, which shall include, without limitation, the home page, splash page, online store, and all other pages under the same domain name, and all content thereon (the “Site”) as provided by Noe Valley Wine & Spirits. (“Noe Valley Wine & Spirits” or “we”). We may change the Terms and Conditions from time to time and at any time without notice to you, by posting such changes on the Site. BY USING THIS SITE, YOU ACKNOWLEDGE AND AGREE TO THESE TERMS AND CONDITIONS AS APPLIED TO YOUR USE OF THE SITE. If you do not agree to these Terms and Conditions, you may not access or otherwise use the Site. By using the Site following any modifications to the Terms and Conditions, you agree to be bound by any such modifications to the Terms and Conditions.

We encourage responsible consumption of alcohol. If you choose to enjoy adult beverages, you should act like an adult. If you drink, don’t drive – Walk, call a cab, call a friend -- or better yet open the Lyft or Uber app and let them get you home safely.

  1. USE

This Site is intended only for the use and enjoyment of persons who are 21 years of age or older and legally reside in the United States. You must be 21 years of age or older to access or otherwise use this Site. Persons under 21 years of age are prohibited from using this Site in any way. If you consider any material on this Site to be inappropriate or offensive, please do not visit this Site.

  1. TRANSACTIONS

In connection with each transaction, you represent that you may purchase and receive the products ordered in compliance with all applicable laws, including, without limitation, the alcoholic beverage control laws of the jurisdiction in which you reside, and that such products will be used only in a lawful manner. By placing an order, you represent that you are 21 years of age or older and you authorize us to act on your behalf to engage a common carrier to deliver your order where you want it delivered. Adult signature will be required upon delivery in all circumstances. In all instances, any solicitation, invitation, offer, advertisement or communication is void where prohibited by law.

  1. RETURNS & REFUNDS

All sales are final. However, in the event that you receive incorrect or damaged products please contact us at info@noevalleywineandspirits.com so that we can attempt to correct the issue. Unopened spirits may be exchanged for store credit at our discretion, however opened products may never be returned or exchanged. Wine is a food product, and as such is not returnable unless a shipment was made in our error.  Flawed wines showing TCA/cork taint or refermentation will need to be returned for evaluation; if a wine is determined by our staff to have any of the above flaws, we will credit or replace the bottle(s). Any packages that are refused or unable to be delivered by our common carriers will be returned to us at your expense. We will refund to you any product costs minus shipping costs. Adult signature is required to receive any packages containing alcohol, so please plan accordingly. We advise considering shipping to your place of work for convenience.

  1. DISCLAIMERS

ANY PRODUCTS OR SERVICES OBTAINED THROUGH THE USE OF THIS SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE THAT RESULTS FROM YOUR USE OF THE SERVICES AND PRODUCTS.

    5. SHIPPING

At this time, we can ship to virtually any address in California, with the exception of P.O. Boxes. 

If you are located in Alaska, D.C., Idaho, Missouri or New Mexico -- we can ship to you; please call us at 415.374.7249 to arrange for payment and shipping. 

If you are located in Louisiana, Nebraska, Nevada, New Hampshire, North Dakota, Oregon, Virginia, West Virginia or Wyoming -- we can ship to you if you have acquired a personal import license.  Please call us at 415.374.7249 to arrange for payment and shipping.

Note that there are restrictions on some products, and some products cannot be shipped to certain states and international destinations.

 When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

 Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

     6. CODE OF CONDUCT

We continually strive to please our customers via curating products that meet and/or exceed your expectations. Accordingly, we reserve the right to deny service for any violation of our Terms and Conditions. Any fraudulent behavior, spamming, use of profanity or abusive language or personal attacks, either on us or any affiliated third party, will not be tolerated.

 

 

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